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AQT Mobile Parts Warranty Policy
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At AQT Mobile Parts, we aim to provide reliable mobile parts and a smooth customer experience. This Warranty Policy explains the basic warranty conditions for mobile panels, batteries, and other mobile parts purchased from us.
Please read this policy carefully before installing or using any product.
1. Warranty Coverage
Warranty coverage depends on the product and the warranty terms provided at the time of purchase.
Where applicable, the warranty covers manufacturing or functional defects that are present under normal use.
Warranty coverage may apply to products such as:
Mobile LCD panels
OLED panels
Original panels
Mobile batteries
Charging parts
Flex cables
Cameras
Other mobile replacement parts
The warranty period may be different for different products. Please confirm the applicable warranty period before purchasing.
2. Testing Before Installation
All mobile parts should be tested before permanent installation.
For display panels, the customer or technician should connect and test the panel before removing protective films, applying adhesive, bending the flex cable, or permanently installing the product.
The following should be checked:
Display image
Touch response
Brightness
Colors
Screen lines or spots
Flickering
Connector
Flex cable
Overall functionality
For batteries, the battery should be checked by a qualified technician before final installation.
If a problem is found during testing, please contact AQT Mobile Parts before installing the product.
3. Important Installation Requirement
Mobile parts should be installed by a qualified and experienced technician.
Incorrect installation can damage the product or the customer's phone.
AQT Mobile Parts is not responsible for damage caused by:
Incorrect installation
Excessive pressure
Bending the panel
Damaging the flex cable
Damaging the connector
Incorrect tools
Excessive heat
Incorrect adhesive
Short circuits
Improper battery installation
Modification of the product
4. Display Panel Warranty
For LCD, OLED, Original, and other display panels, the product should be fully tested before permanent installation.
Warranty claims may be considered for confirmed functional or manufacturing defects, subject to inspection.
The following types of damage may not be covered:
Broken glass
Cracked display
Physical damage
Pressure marks caused during installation
Flex cable damage
Connector damage
Scratches caused after delivery
Water or liquid damage
Burn marks caused by installation
Damage caused by excessive heat
Damage caused by bending
Damage caused by incorrect installation
Damage caused by adhesive or removal
Damage caused by dropping the product
5. Battery Warranty
Battery warranty conditions may vary depending on the specific battery and product.
A battery should be installed and tested by a qualified technician.
Warranty may not cover batteries that have been:
Physically damaged
Swollen due to misuse or external damage
Punctured
Bent
Exposed to water or liquid
Installed incorrectly
Exposed to excessive heat
Modified or opened
Damaged by a faulty phone or charging system
Battery performance can also depend on the condition of the customer's phone, charging system, software, usage habits, and other factors.
6. Physical Damage
Warranty does not normally cover physical damage caused after the product has been received.
Examples include:
Cracks
Broken glass
Scratches
Bent parts
Broken connectors
Torn flex cables
Pressure damage
Impact damage
Water damage
Heat damage
Customers should inspect the package and product carefully after receiving the order.
If there is visible shipping damage, please contact us as soon as possible with clear photographs and relevant order information.
7. Warranty Claim Process
If you believe that a product has a warranty-related problem, contact AQT Mobile Parts as soon as possible.
Please provide:
Order number or invoice information
Customer name
Product name
Mobile phone model
Description of the problem
Clear photographs or videos where applicable
Our team may ask for additional information or testing before approving a warranty claim.
The product may need to be returned to AQT Mobile Parts for inspection.
8. Product Inspection
All warranty claims are subject to inspection.
AQT Mobile Parts may test the returned product to determine whether the problem is caused by a manufacturing or functional defect or by installation, physical damage, misuse, or another external reason.
A warranty claim may be rejected if inspection shows that the product was damaged after delivery or incorrectly installed.
9. Replacement or Resolution
If a product is confirmed to have a covered warranty defect, AQT Mobile Parts may provide an appropriate resolution according to the product and applicable warranty terms.
Depending on availability, the resolution may include:
Product replacement
Replacement with an equivalent product
Repair where applicable
Another suitable solution agreed with the customer
Replacement availability can depend on current stock.
10. Warranty Does Not Cover Installation Costs
Unless specifically agreed otherwise, warranty coverage applies to the product only.
The warranty does not normally cover:
Technician charges
Installation charges
Removal charges
Reinstallation charges
Transportation costs
Loss of business
Loss of customer data
Other indirect costs
Customers should test the product before permanent installation to reduce unnecessary installation and removal costs.
11. Original and Replacement Product Grades
Mobile panels and other mobile parts may be available in different grades or types.
Product descriptions should be reviewed carefully before ordering.
Customers should confirm:
Exact phone model
Product type
Product grade
Display technology
Frame or non-frame option
Current availability
Warranty conditions may differ according to the product type.
12. Compatibility
Customers are responsible for providing or confirming the correct mobile phone model before ordering.
Different phone models can have similar names but use different parts.
If you are unsure about compatibility, contact AQT Mobile Parts before placing your order.
A compatibility problem caused by ordering the wrong model may not be treated as a manufacturing defect.
13. Protective Film and Testing
For display panels, protective films should remain in place while testing whenever possible.
Customers and technicians should avoid:
Removing protective films before testing
Applying adhesive before testing
Bending the flex
Pressing the screen excessively
Permanently fitting the panel before testing
Once a product has been permanently installed, identifying whether a problem existed before installation can become difficult.
14. Return and Warranty Claims
A warranty claim is different from a general change-of-mind return.
A product may need to meet specific conditions for a warranty claim to be accepted.
Customers should contact AQT Mobile Parts before sending a product back.
Do not send a product without contacting us first and receiving return instructions.
15. Warranty Exclusions
The following may be excluded from warranty coverage:
Physical damage
Accidental damage
Incorrect installation
Water or liquid damage
Fire or heat damage
Electrical damage caused by the phone
Short circuits
Broken flex cables
Broken connectors
Cracked glass
Pressure marks
Scratches caused after delivery
Product modification
Product opening or alteration
Damage caused by unsuitable tools
Damage caused by incorrect adhesive
Damage caused by improper removal
Normal wear and tear
Problems caused by other components of the customer's phone
16. Data and Customer Information
Customers should back up important data before sending a mobile phone or part for repair or inspection.
AQT Mobile Parts is not responsible for loss of personal data, applications, files, photographs, contacts, or other information stored on a customer's device.
Customers should remove personal information where appropriate before sending a device for service.
17. Shipping and Warranty Returns
If a product needs to be returned for warranty inspection, customers should follow the return instructions provided by AQT Mobile Parts.
The product should be packed securely to prevent additional damage during transportation.
Customers should keep shipping and tracking information until the warranty process is completed.
Shipping responsibility may depend on the reason for the return and the applicable terms.
18. Wholesale Customers
Wholesale and bulk orders may have specific warranty conditions.
Wholesale customers should confirm the applicable warranty terms before placing large orders.
For bulk purchases, customers should inspect and test products according to their normal business procedures.
If a problem is discovered, contact AQT Mobile Parts with the order details and product information.
19. Changes to This Warranty Policy
AQT Mobile Parts may update this Warranty Policy when necessary.
Any updated policy will be published on this page with the latest update date.
Customers should review the warranty terms applicable to their purchase before placing an order.
20. Contact AQT Mobile Parts
If you have questions about warranty coverage, product testing, compatibility, or a warranty claim, please contact AQT Mobile Parts before installing or returning the product.
AQT Mobile Parts
Hall Road Centre, Lahore, Pakistan
Website: alqudstrading.com.pk
For warranty assistance, please provide your order or invoice information and explain the issue clearly.
Important Reminder
Always test mobile parts before permanent installation.
For display panels, test the image, touch, brightness, colors, flex, and connector before applying adhesive or permanently fitting the panel.
For batteries and other electronic parts, professional installation is strongly recommended.
AQT Mobile Parts is committed to helping customers, technicians, repair shops, retailers, and wholesale buyers find suitable mobile parts and resolve genuine product-related issues according to the applicable warranty terms.